Accepting Q4 2026 engagements
Work · Boutique Wellness Group · EU · MENA · US · 2024 — Present

Designing an international customer acquisition system for a boutique wellness group.

A founder-led wellness brand with strong local presence in one market needed to launch into three others without the typical agency formula of "spend more, hope more".

Wellness brand product still life
— Confidential · Documented in studio archive
Sector
Wellness (DTC + retail)
Region
Three continents
Engagement
Tier Three — ongoing
Period
2024—Present

Three markets, three currencies, one playbook.

A boutique wellness brand with profitable, mature operations in one European market wanted to launch into a second European market, a Gulf-region market, and a US market within twelve months. The board had ringfenced a launch budget that was sufficient for one market by the usual standards — three by ours.

The challenge wasn't capital. It was discipline at distance. How do you launch a brand you cannot personally tend in three time zones with one operations team?

A market launch is a system, not a campaign.

The brand had a refined identity, beautiful product, and a loyal home-market following. What it lacked was a repeatable launch playbook — a defined sequence of moves that could be deployed in any new market without rebuilding the wheel.

We mapped what had worked organically in the home market over six years, identified the irreducible mechanics (founder-led storytelling, retail pop-up before paid, ambassador-led seeding), and crystallised them into a 90-day market entry methodology.

The key insight: by encoding the launch as a system, the cost of subsequent markets dropped sharply — economies of repetition, not scale.

A founder's intuition does not scale. A well-documented system does.

— Engagement Note, FZ Group · 2024

A 90-day playbook, deployed three times.

Each market followed the same sequence. Weeks 1–4: localised brand-pillar testing through founder-led editorial content, no paid spend. Weeks 5–8: physical pop-up in a curated location, designed to generate press, photography, and email captures. Weeks 9–12: paid acquisition launched against the email file and retargeting audiences seeded in weeks 1–8.

By the time paid spend began, every market had a press archive, a 2,000–4,000 person email list, organic lookalike audiences, and credible local storytelling. Paid did not have to introduce the brand. It only had to convert demand it had not had to create.

The result: positive unit economics from month one in all three markets — a metric the industry treats as nearly mythological.

Three markets, profitable, on time.

Markets launched
3×
Within twelve months, against a board target of two. The third was approved mid-cycle.
Unit economics from month one
+
All three markets cash-flow positive from launch month, sustained through Year One.
Cost per market entry
-41%
Each subsequent market cheaper than the last as the playbook compounded.
Next engagement

Constructing a measurement architecture worthy of regulated capital.

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